This course was created with the
course builder. Create your online course today.
Start now
Create your course
with
Autoplay
Autocomplete
Previous Lesson
Complete and Continue
1.2 - The 4 Pillars Of Success - Entire Owner's or General Manager's Guide
Pillar 1 "People"
P1.01 Your People Are Your Power - Building Culture Through Empathy & Inspiration (2:45)
P1.02 Establishing Your Core Values & Why You Need Them (7:19)
P1.03 The Seats On The Bus = An Organization Chart (4:50)
P1.04 How To Get The Seats Right (3:39)
P1.05 Job Descriptions Set Expectation (3:37)
P1.06 Transition To Working ON Your Business Rather Than IN It (4:35)
P1.07 The Labor Shortage - Making Lemonade From Lemons (5:31)
P1.08 The Golden Handcuffs (3:20)
P1.09 When Hiring Or Promoting Ask The C.D.G. (9:15)
P1.10 Career Ladder & Training - Create The Yellow Brick Road (11:36)
P1.11 TOM Then TOM Again = Teach. Observe. Mentor (Includes Ride Along Form) (3:41)
P1.12 Training Rubrics = Build A Tech Program (7:53)
P1.13 Always Have 1 Extra (3:52)
P1.14 Kickoff...Huddle...Touchdown (6:04)
P1.15 The Power of One On One Meetings (5:09)
P1.16 What's The Plan? (2:09)
P1.17 Unique Strength & Move Them Closer To It (Right Seat) (2:24)
P1.18 Town Halls Meetings - Stay Connected (3:16)
P1.19 Hire On Traits Rather Than Talent , Using DISC (6:00)
P1.20 Establish A Benchmark & A Goal Then TOM (2:22)
P1.21 Knowing When To Hire - Simple Method (hour utilization rate) (5:04)
P1.22 Knowing When To Hire - Advanced Method (call cancellation rate) (4:28)
P1.23 Knowing When To Hire - Ultimate Method (capacity planning & business planning) (2:26)
P.124 Revenue Per Employee (3:25)
P1.25 To Delegate Or Not To Delegate (9:44)
P1.26 Practice the Praise Rather Than Punish The Imperfect (3:24)
P1.27 Marbles In The Trust Jar (3:21)
P1.28 Leadership Styles (12:14)
P1.29 Who Is The Visionary, Who Is The Operator (4:00)
P1.30 Organizational Chart Wrap Up - Ask The 3 Questions (3:25)
Pillar 2 "Process"
P2.01 Everyone Needs A Number To Be Of Value (3:19)
P2.02 Get Comfortable Being Uncomfortable (3:45)
P2.03 You Are In The Phone Business (5:45)
P2.04 How To Start Building A Process (4:35)
P2.05 Issue List - A plan To Improve (4:21)
P2.06 Your Estimate Journey (12:19)
P2.07 Using Technology To Store Your Library Of Process (3:42)
P2.08 "The Why" Before "The What" (1:55)
P2.09 Business Planning Is Your Roadmap (9:50)
P2.10 The 5-3-1 Process (3:07)
P2.11 Never More Than 3, Preferably 2 (2:32)
P2.12 What Gets Measured Gets Done (1:26)
P2.13 Never Measure Beyond 3 (1:57)
P2.14 "Swallow The Frog"... Do The Hard Things 1st (2:10)
P2.15 You Only Have 4 Critical Thinking Hours In A Day, Guard Them Like Gold (3:35)
P2.16 Developing A Scorecard (4:25)
Pillar 3 "Product"
P3.01 Who are your customers & why should they buy from you? (2:41)
P3.02 Set The Bar, Set The Trap...The Customer Experience (4:41)
P3.03 Teach Your Techs To Have A Value Add Mindset (4:52)
P3.04 Offerings & Choices (Sales Process Form Attached) (13:23)
P3.05 Tech Generated Leads (TGL) Are The Gold To Mine- Intro (3:44)
P3.06 How To Set Up A TGL System - TGL Success Planner (12:49)
P3.07 Use The Power Of Payments (3:34)
P3.08 Always Think Recurring Revenue Strategies In Your Offerings (2:44)
P3.09 Becoming A Commodity At The Kitchen Table (2:52)
P3.10 Let Your Actions Speak To Your Expertise (2:05)
P3.11 Customer Pain = Opportunity (1:36)
P3.12 Innovate & Be Fearless (3:38)
P2.05 Issue List - A plan To Improve
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock
course builder. Create your online course today.
Start now
course builder. Create your online course today.
Start now
course builder. Create your online course today.
Start now