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1.2 - The 4 Pillars Of Success - Entire Owner's or General Manager's Guide
Pillar 1 "People"
P1.01 Your People Are Your Power - Building Culture Through Empathy & Inspiration (2:45)
P1.02 Establishing Your Core Values & Why You Need Them (7:19)
P1.03 The Seats On The Bus = An Organization Chart (4:50)
P1.04 How To Get The Seats Right (3:39)
P1.05 Job Descriptions Set Expectation (3:37)
P1.06 Transition To Working ON Your Business Rather Than IN It (4:35)
P1.07 The Labor Shortage - Making Lemonade From Lemons (5:31)
P1.08 The Golden Handcuffs (3:20)
P1.09 When Hiring Or Promoting Ask The C.D.G. (9:15)
P1.10 Career Ladder & Training - Create The Yellow Brick Road (11:36)
P1.11 TOM Then TOM Again = Teach. Observe. Mentor (Includes Ride Along Form) (3:41)
P1.12 Training Rubrics = Build A Tech Program (7:53)
P1.13 Always Have 1 Extra (3:52)
P1.14 Kickoff...Huddle...Touchdown (6:04)
P1.15 The Power of One On One Meetings (5:09)
P1.16 What's The Plan? (2:09)
P1.17 Unique Strength & Move Them Closer To It (Right Seat) (2:24)
P1.18 Town Halls Meetings - Stay Connected (3:16)
P1.19 Hire On Traits Rather Than Talent , Using DISC (6:00)
P1.20 Establish A Benchmark & A Goal Then TOM (2:22)
P1.21 Knowing When To Hire - Simple Method (hour utilization rate) (5:04)
P1.22 Knowing When To Hire - Advanced Method (call cancellation rate) (4:28)
P1.23 Knowing When To Hire - Ultimate Method (capacity planning & business planning) (2:26)
P.124 Revenue Per Employee (3:25)
P1.25 To Delegate Or Not To Delegate (9:44)
P1.26 Practice the Praise Rather Than Punish The Imperfect (3:24)
P1.27 Marbles In The Trust Jar (3:21)
P1.28 Leadership Styles (12:14)
P1.29 Who Is The Visionary, Who Is The Operator (4:00)
P1.30 Organizational Chart Wrap Up - Ask The 3 Questions (3:25)
Pillar 2 "Process"
P2.01 Everyone Needs A Number To Be Of Value (3:19)
P2.02 Get Comfortable Being Uncomfortable (3:45)
P2.03 You Are In The Phone Business (5:45)
P2.04 How To Start Building A Process (4:35)
P2.05 Issue List - A plan To Improve (4:21)
P2.06 Your Estimate Journey (12:19)
P2.07 Using Technology To Store Your Library Of Process (3:42)
P2.08 "The Why" Before "The What" (1:55)
P2.09 Business Planning Is Your Roadmap (9:50)
P2.10 The 5-3-1 Process (3:07)
P2.11 Never More Than 3, Preferably 2 (2:32)
P2.12 What Gets Measured Gets Done (1:26)
P2.13 Never Measure Beyond 3 (1:57)
P2.14 "Swallow The Frog"... Do The Hard Things 1st (2:10)
P2.15 You Only Have 4 Critical Thinking Hours In A Day, Guard Them Like Gold (3:35)
P2.16 Developing A Scorecard (4:25)
Pillar 3 "Product"
P3.01 Who are your customers & why should they buy from you? (2:41)
P3.02 Set The Bar, Set The Trap...The Customer Experience (4:41)
P3.03 Teach Your Techs To Have A Value Add Mindset (4:52)
P3.04 Offerings & Choices (Sales Process Form Attached) (13:23)
P3.05 Tech Generated Leads (TGL) Are The Gold To Mine- Intro (3:44)
P3.06 How To Set Up A TGL System - TGL Success Planner (12:49)
P3.07 Use The Power Of Payments (3:34)
P3.08 Always Think Recurring Revenue Strategies In Your Offerings (2:44)
P3.09 Becoming A Commodity At The Kitchen Table (2:52)
P3.10 Let Your Actions Speak To Your Expertise (2:05)
P3.11 Customer Pain = Opportunity (1:36)
P3.12 Innovate & Be Fearless (3:38)
P2.03 You Are In The Phone Business
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